Dispute Resolution

 Dispute Resolution


We always try to run our business to the satisfaction of all our customers.
In case you may find a reason to complain, please contact General Manager Alexander Beutel
via telephone: +43 (0)1 6020 163 & +436991 6020 163 or email: info@klangschalenshop.at.


In case of disagreement, we commit ourselves to cooperate in finding a fast and unbureaucratic solution. We accept the 'Internet Ombudsmann' and the Association Austrian E-Commerce Trust Mark as extrajudicial arbitration boards.


EU: The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court: https://ec.europa.eu/consumers/odr/


Internet Ombudsmann - Verein zur Förderung der außergerichtlichen Streitschlichtung im Internet
c/o ÖIAT (Österr. Institut für angewandte Telekommunikation)
Margaretenstraße 70/2/10
1050 Wien
Tel: +43 1 595 21 12-0
Fax: +43 1 595 21 12 99
Informations, data information: kontakt@ombudsmann.at


EURO-LABEL - the Austrian E-Commerce Trust Mark
Österr. E-Commerce Gütezeichen - Verein zur Förderung der kundenfreundlichen Nutzung des Internet
c / 0 ÖIAT (Austrian Institute for applied Telecommunication)
1050 Wien, Margaretenstraße 70/2/10
T: 01/595 21 12 59, F: 01/595 21 12 99 (9 am to 5 pm)
Information, data information and complaints: guetezeichen@guetezeichen.at,
W: www.guetezeichen.at und www.euro-label.com