Privacy Statement

Privacy Policy and Data Protection


We are pleased about your interest in our Singing Bowl Shop.
The protection of your privacy is very important to us.

Our company Austrian Institute for Sound Massage Therapy, Alexander Beutel e.U., deals with your personal data very responsibly and the following privacy policy provide an overview of what happens to your personal data, which are stored with us and what kind of protection we offer.

Below we inform you in detail about the handling of your data.
 

1. Access data and hosting


You can visit our websites without giving any personal information. Each time a web page is called, the web server merely automatically stores a so-called server log file, which contains e.g. the name of the requested file, your IP address, the date and time of the retrieval, the amount of data transferred and the requesting provider (access data), and documents the retrieval.

These access data are evaluated exclusively for the purpose of ensuring a trouble-free operation of the site as well as the improvement of our offer. This serves in accordance with Art. 6 1 s. 1 lit. F GDPR the preservation of our legitimate interests, which predominate in the context of a weighing of interests, in a correct presentation of our offer. All access data will be deleted no later than seven days after the end of your page visit.

Hosting services by a third party

In the context of processing on our behalf, third parties provide the services for hosting and displaying the website. This serves to safeguard our legitimate interests, which are predominantly justified by weighing of our interests, in order to correctly present our offer. All data collected as part of the use of this website or in designated forms in the online shop as described below will be processed on their servers. Processing on other servers takes place only in the frame explained here.

These service providers are located within the European Union, specifically in Austria and Germany.
 

2. Data collection and use for the contract processing and opening a customer account


We collect personal information if you voluntarily provide it to us as part of your order, when contacting us (for example, by contact form or e-mail) or when opening a customer account. Obligatory fields are marked as such, since in these cases we need the data for contract execution, or to process your contact or opening the customer account and you cannot complete the order and/or opening the account without this information, or cannot send the contact form. Which data are collected, can be seen from the respective input forms.

We use the data communicated by you in accordance with Art. 6 1 s. 1 lit. b GDPR for the contract handling and processing of your inquiries. After completion of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the tax and commercial retention periods, unless you have expressly consented to a further use of your data or we reserve the right to further data use, which is legally permitted and about which we inform you in this statement. The deletion of your customer account is possible at any time and can be done either by a message to the contact option described below or via a designated function in the customer account.
 

3. Data transfer


For fulfillment of the contract pursuant to Art. 6 1 s. 1 lit. b GDPR we submit your data to the shipping company responsible for the delivery, as far as this is necessary for the delivery of ordered goods. Depending on which payment service provider, you select in the order process, we will forward collected payment data to the credit institution commissioned with the payment and any payment service providers commissioned by us to process the payments or to the selected payment service. In part, the selected payment service providers also collect this data themselves, provided that you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
 

4. E-mail newsletter and mail advertising


E-mail advertising with registration for the newsletter

If you subscribe to our newsletter, we will use the data required or separately provided by you to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 1 s. 1 lit. a GDPR.

The unsubscription from the newsletter is possible at any time and can be done either by a message to the contact option described below or via a dedicated link in the newsletter. After unsubscribing we delete your e-mail address, as far as you have not expressly consented to a further use of your data or we reserve the right to further data use, which is permitted by law and about which we inform you in this statement.

The newsletter is sent as part of a processing on our behalf by a service provider, to which we pass on your e-mail address.

This service provider is located within a country of the European Union or the European Economic Area.

Postal advertising and your right to object

In addition, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send interesting offers and information about our products by letter. This serves to safeguard our legitimate interests, which are predominantly justified in the context of a weighing of interests, in a promotional approach by our customers in accordance with Art. 6 1 s. 1 lit. f GDPR.

The advertising mailings are provided as part of a processing on our behalf by a service provider, to which we pass on your data.
You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.
 

5. Integration of the Trusted Shops Trust Badge


To display our Trusted Shops quality seal and the collected reviews as well as the offer of the Trusted Shops products for buyers after an order, the Trusted Shops Trust Badge is included on this website.

This serves to safeguard our legitimate interests, which predominate in the context of a weighing up of interests, in the optimal marketing of our offer pursuant to Art. 6 (1) s. 1 lit. f GDPR. The Trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.

When the Trustbadge is called, the Web server automatically stores a so-called server log file, which contains e.g. your IP address, date and time of the retrieval, transferred amount of data and the requesting provider (access data) and documents the call. These access data will not be evaluated and automatically overwritten within seven days after the end of your page visit.

Other personal data will only be transferred to Trusted Shops, as far as you have consented to this, decided to use Trusted Shops products after the completion of an order or are already a registered user. In this case, the contractual agreement between you and Trusted Shops applies.
 

6. Cookies and web analytics


In order to make the visit to our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to safeguard our legitimate interests, which predominate in the context of a weighing up of interests, in order to optimize the presentation of our offer in accordance with Art. 6 (1) s. 1 lit. f DSGVO. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies).

The duration of the storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the Help menu of each browser, which explains how to change your cookie settings.

These can be found for the respective browser under the following links:
Internet Explorer™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: https://support.apple.com/kb/PH21411?locale=en_US
Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
Firefox™ https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera™: http://help.opera.com/Windows/10.20/en/cookies.html

Failure to accept cookies may limit the functionality of our website.

Use of Matomo™ for web analysis

Insofar as your consent in accordance with Art. 6 1 s. 1 lit. a GDPR for the purpose of website analysis has been given on this site,  the web analysis software Matomo (https://matomo.org), a service of the provider InnoCraft Ltd., automatically collected and stored on site visit data from which using be created by pseudonyms usage profiles. Cookies are used. The pseudonymised user profiles will not be merged with personal data about the bearer of the pseudonym without explicit consent. After expediency and the end of the use of Matomo by us, the data collected in this context will be deleted.

All data processed as part of the website analysis described above will be processed on our servers.
You may revoke your consent at any time with future effect by following the instructions on our page Information about cookies.
Revocation:
After your cancellation, an opt-out cookie will be stored on your device. If you delete your cookies, you will be asked to give your consent again.
 

7. Sending evaluation reminders by e-mail


Evaluation reminder by Trusted Shops
If you express your consent in accordance with Art. 6 1 s. 1 lit. a GDPR, we will forward your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne (www.trustedshops.de), so they can send you an evaluation reminder by e-mail.

This consent can be withdrawn at any time by sending a message to the contact option described below or directly to Trusted Shops.
 

8. Contact and your legal rights


You have the following rights:
  • according to Art. 15 GDPR, the right to demand information on the personal data processed by us in the scope specified therein;
  • in accordance with Art. 16 GDPR the right to demand without delay the correction of incorrect or complete personal data stored with us;
  • according to Art. 17 GDPR the right to demand the deletion of your personal data stored by us, unless further processing
    • to exercise the right to freedom of expression and information;
    • to fulfill a legal obligation;
    • for reasons of public interest or
    • to assert, exercise or defend legal claims is required;
  • according to Art. 18 GDPR the right to demand the restriction of the processing of your personal data, as far as
    • the accuracy of the data is disputed by you;
    • the processing is unlawful, but you reject its deletion;
    • we no longer need the data, but you need it for asserting, exercising or defending legal claims or
    • you filed an objection against the processing in accordance with Art. 21 GDPR;
  • according to Art. 20 GDPR the right to receive your personal data, which you have provided us, in a structured, common and machine-readable format or to request the transfer to another person responsible;
  • according to Art. 77 GDPR the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.
For questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data and revocation of granted consent or objection to a particular use of data, please contact us directly via the contact details in our legal notice.

 

Right to object

To the extent that we process personal data as explained above in order to safeguard our legitimate interests, which are predominant in the context of a weighing of interests, you can object to this processing with effect for the future. If the processing is for the purpose of direct marketing, you can exercise this right at any time as described above. Insofar as the processing takes place for other purposes, you are only entitled to a right of objection if there are reasons that arise from your particular situation.

After exercising your right to object, we will not further process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or if it serves the processing of the assertion, exercise or defense of legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will not process your personal data for this purpose.
 
 

9. Changes to this Privacy Policy


The website operator reserves the right to change this privacy policy. If this is the case, you will be informed by e-mail and you will receive the relevant information as part of your customer account.

 

10. Further questions?


If you have any questions concerning the protection of your personal data, please write us an email to info@klangschalenshop.at or post a letter to the manager of our institute: Alexander Beutel, Puchsbaumgasse 6, 1100 Vienna, Austria.



This text is a translation of the original privacy policy statement, based on the Trusted Shops Legal Texter in cooperation with Wilde Beuger Solmecke lawyers, adapted by the website operator in May 2018.